Check-In Time 3:00 PM | Check-Out Time 10:30 AM (early check ins / late check outs can sometimes be arranged for a small fee)
In order to make all guests stays’ as comfortable as possible, guests are requested to conform to the following:-
No Smoking (including E - cigarettes) anywhere in the property, grounds and car park. Anyone found to be smoking in the property will be charged £100 specialist cleaning fee.
No potentially dangerous or hazardous materials or equipment to be brought onto the premises i.e. knives, candles, stoves, portable heaters.
Fire alarms or emergency equipment must not be tampered with, and nothing should be removed from, damaged or destroyed on or in the property;
No IT / TV equipment on the premises should be used to access or download any illegal, unlawful or obscene material
Guests should not cause unreasonable disturbance to other guests
Quiet hours of 2300 to 0600 should be adhered to
If guests cause damage or loss of any kind to the property, other guests or their property, the booker of the accommodation will be responsible for that damage or loss and will be liable to pay to us on demand the amount required to make good or remedy such damage or loss.
Rooms must not be resold or transferred from the initial reservation (or any part of it) nor advertised, marketed or otherwise offer any room for sale either on its own or as part of a combined offer.
No illegal substances should be brought onto or used on the property i.e. drugs
Guests are permitted to drink their own alcohol, but this should not have a negative impact on their behaviour; should it do so they will be asked to leave, in extreme circumstances the Police would be called.
Each Guest accepts that he is responsible for his own and his party's personal property and, excepting in cases of grave culpable negligence or dishonesty.
Cars are parked at guests own risk.
If a Guest should inadvertently leave any property behind at Hopesdale House, we may on request return it by any suitable means to the Guest upon payment by the Guest of the direct and indirect costs of doing so.
Guests should respect other guests and ensure that public areas, including the kitchen are kept clean and tidy – further guidance is displayed in the kitchen
Guests are requested not to invite other people onto the property without the prior permission of the owners
Bikes and other equipment (i.e. climbing equipment) can be left in the secure garage, however this is at the guests own risk.
Clothing etc can be left in the drying room, again this is at Guests own risk
Guests should respect others at all times and adhere to the current Covid restrictions, i.e. social distancing, mask wearing
Guests may be asked to scan in using the Government Track and Trace app
Fire pit can be used in certain areas of the garden – please check first before lighting (wood is usually available - please check)
Assistance dogs of all types are permitted, however dog owners should be aware of the close proximity to other guests who may not like dogs or have allergies to them
Other dogs are permitted when all rooms are booked, i.e. as part of a larger group
Maximum of 2 dogs
Dogs should not be left in the property whilst guests are out
Dogs should be walked off the property and any accidental fouling on the garden should be cleared up immediately
Dog bowls should not be kept in the kitchen
If there is any damage caused by them or additional cleaning required there will be a charge made
The owners also reserve the right to:
Cancel guests’ reservation with immediate effect and (if appropriate) eject them from the property,
we reserve the right to ask anyone to leave the property should we feel that their behaviour is unsatisfactory
Retain all sums paid by the guest
Refuse future reservations from the guests
We will not be liable for any refund or compensation in such circumstances
Payment Terms and Conditions
Guests booking directly by phone or email or via the website, will be asked to pay a deposit on booking. The value of the deposit is one nights’ accommodation when 1 to 3 nights are booked and 2 nights deposit for 3 to 7 nights. All outstanding payments should be made 7 days prior to booking, if this is not made the booking will be cancelled and the deposit not returned. This can be paid directly through the website using "Stripe" or directly with the owner , when payment links will be sent.
Rooms are priced based on an occupancy of 2 adults; any additional person will be charged as follows:-
Children aged up to 12 £0
Aged 12 plus £10 per night
Additional guests can be accommodated in
Room 1 baby only in a travel cot (can accommodate 1 baby only in addition to 1 or 2 adults)
Room 2 on a sofa bed (double) and babies in a travel cot (could accommodate up to 2 additional children / baby).
Parking is free whilst guests are staying at the property, any additional days are charged at £5 per day from 11am to 11am (or part of). (Cars are parked at owners’ risk, whilst staying at the property or whilst left)
Guests should take care of the accommodation keys, due to the cost associated with changing locks, any loss of keys will be charged at £40.
As per Government guidelines, we are unable to accommodate guests before 24th May 2021 , unless they are visiting for specific work related reasons. If you wish to book for future dates please give us a call and we can discuss availability and the processes we have in place to ensure we are Covid - 19 secure; or book directly on line. All guests will be expected to adhere to Government Covid regulations when staying at the property which may include mask wearing and social distancing. Guests will be expected to carryout strict hand hygiene (gel provided) and respect other guests when using shared facilities. Guests may be asked to use the kitchen facilities on a rota basis, if required.
No guests will be permitted to stay at the property if they have Covid symptoms, as per Government guidelines. Any guests developing symptoms of Covid 19 during their stay should inform the owners as soon as possible and have no contact with anyone at the property. As soon as possible they should make their way home by their own transport . If this not possible then further arrangements will have to be made. Costs related to this will be held by the guests i.e. any stay cut short should be claimed on travel insurance and any requirement to extend stay and provision of food will be incurred by the guests.
Deposit to be paid on booking, and outstanding balance 7 days before arrival, both are none refundable (Covid related exceptions apply, see below).
All outstanding payments should be made 7 days prior to booking, if this is not made the booking will be cancelled and the deposit not returned.
The Room booking will not be confirmed until the deposit is received.
If the cancellation is in anyway related to the Covid 19 pandemic then a different policy applies. This could be due to a change in government regulations i.e. travelling from or to Tiered areas; further lockdown or if a member of the party is unwell prior to travelling. A refund related to the person who can not travel will be given, not to the whole party; if the preferred option of transferring the booking to another date can not be agreed. If the property needs to close due to local outbreaks or other government restrictions a full refund would be given.
Should someone become ill with suspected Covid 19 during their stay they should inform the owners as soon as possible and have no contact with anyone at the property. As soon as possible they should make their way home by their own transport . If this not possible then further arrangements will have to be made. Costs related to this will be held by the guests i.e. any stay cut short should be claimed on travel insurance and any requirement to extend stay and provision of food will be incurred by the guests.
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This notice applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this notice, "we", "us" and "our" refer to Hopesdale House.For more information about us, see Section 13.
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your account data. The account data may include your name and email address. The source of the account data is your booking. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, e.g. fulfilling your booking at Hopesdale House.
3.4 We may process your information included in your personal profile on our website ("profile data") and your personal data that is provided in the course of the use of our services. This data may include your name, address, telephone number, email address, profile pictures, gender, date of birth. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, e.g. fulfilling your booking at Hopesdale House.
3.5 We may process information contained in any enquiry you submit to us regarding our services] ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant services to you. The legal basis for this processing is consent.
3.6 We may process information relating to our customer relationships, including customer contact information ("customer relationship data"). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is the proper management of our customer relationships.
3.7 We may process information relating to transactions, including purchases of services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.
3.8 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] ("notification data"). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[specify basis]].
3.9 We may process any of your personal data identified in this notice where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.10 We may process any of your personal data identified in this notice where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.11 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.12 Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 Financial transactions relating to our website and services are handled by our payment services providers, Stripe and PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at https://stripe.com/gb/privacy and https://www.paypal.com/uk/webapps/mpp/ua/privacy-full
4.3 In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The hosting facilities for our website are situated in The United States of America. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers to the United States of America will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.
5.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this notice from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this notice.
8. Your rights
8.1 In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
8.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
8.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
8.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.
8.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
8.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
8.13 You may exercise any of your rights in relation to your personal data by written notice to us.
9. Our details
9.1 This website is owned and operated by Hopesdale House
9.2 You can contact us:
(a) by post, to Hopesdale House, Braystones Rd, Beckermet, CA21 2XX
(b) using our website contact form
(c) by telephone, on 07734050193
(d) by email, using email@example.com
10. Data protection officer
10.1 Our data protection officer's name is: Jo Clousdale